Terms of Service PFT

Currently, we are offering direct connections and adapters with MetaTrader 4, MetaTrader 5, cTrader, TradeLocker, and BlackArrow.

To guarantee a high level of performance, we do not support any other unofficial or deprecated versions of the above platforms.

With our direct partnership as a main label with Spotware, we can offer a brokerless environment with cTrader, TradeLocker and BlackArrow demo accounts for your prop business. You can ask your business developer about the providers price and offering.

Hosting and Domain: For Basic Prop Setups we will host the domain and hosting, unless you already count with a functional WordPress website fully compatible with our existing system. For Premium Prop Setups, apart of the included hosting and domain, you can bring the domain or the full-managed hosting plan (based on WordPress) contracted by yourself.

Web Design: According to the setup plan selected, you can be eligible for a small landing to be your commercial cornerstone. For Premium Props Setups, you can select over 3 different design options; once the template is chosen, our team will cover the first version of a WordPress landing connected with Woocommerce to launch your business. Finally, only 3 small changes are accepted in copywriting or colors.

Payment Platforms: For Premium Props Setups, we can integrate an already approved payment gateway (fully compatible with Woocommerce as mentioned in the Third-party Providers section).

When the prop business is in production, all of the website, marketing and branding changes will be covered by yourself. Any issue presented are not our responsibility.

If the hosting or domain is being host on your side, we won’t cover technical issues, any domain subscription nor hosting plan license. We can suggest recommended hosting providers (see the Third-party Providers section).

The white-label prop licenses the following fixed components/features: Challenge Status, Web Trader*, Swiset Analytics*, Payout Eligibility and Request View, Trader Settings, Automated Challenge Engine with Supported Rules, Automated Certifications**, Affiliate Programs**, PSP Integrations**, Automated KYC**,  Sales and Challenges Overview, Basic Challenge Management and Lifecycle, Basic Dealing Actions*, Manual KYC Submissions and View, Movements View, Payouts Requests View, Prop Settings, Fraud Detection Engine*, Tournaments*, and Leaderboard. Verify the above components included in your WL according to the selected setup plan.

On the other hand, the WL provides our licensed trader dashboard, our licensed admin dashboard (CRM), and our licensed transactional email templates with your look and feel. We will attach the following branding parameters:

• Full Logo.
• Responsive Logo.
• Favicon.
• 3 brand colors across the dashboard experience.
• Light Theme (For Basic Props Setups) or Light/Dark Themes (For Premium Prop Setups).
• Custom Domain.
• Custom banners on each transactional email.
• Social Links on CTAs.

Additionally, for Premium Prop Setups can be eligible to 3 fixed design options for the commercial landing, 3 fixed Challenge Status views and 3 fixed Dashboard/Home views.

* This feature depends on the platform, broker, or LP specs.
** This feature is external and depends on third-party services.

These are the standard rules and conditions* we support for Premium Setup Plans without any additional fees or setup time:

• Max. Equity Drawdown
• Max. Trailing Drawdown (with high watermark)
• Daily Loss Limit
• Daily Loss Limit (Highest at EOD, UTC-0)
• One-Step or N-Steps Challenges
• Basic Payout Eligibility Methods
• Required Calendar Days
• Required Calendar Days + Min. Trading Days
• Required Trading Days + Countdown Timer
• Consistency Rule
• End of Day Trailing Drawdown
• Plain Daily Loss Limit (value in USD)
• Plain Daily Loss Limit (Highest at EOD, UTC-0, value in USD)
• Static Above Threshold Trailing Drawdown (Futures Trading Rule)
• Mandatory Stop Loss
• Weekend Position Holding Allowed
• News Trading Allowed
• Trading Period to Advance to Next Step

For Basic Setup Plans, the following rules and conditions are supported:

• Max. Equity Drawdown
• Daily Loss Limit
• One-Step or N-Steps Challenges

If you need any other rule aside from the ones mentioned before, it will be treated as extra-customization.

* Some parameters can depend on preset trading platform capabilities or conditions.

Every request aside from the license components/features and the license scope will count as an extra custom requirement. 

We are open to evaluate extra features, designs or customization within our Product Team, but we reserve the right to approve new requirements and its internal conditions. In addition, the customization inquiry will start with a detailed brief; we will notify you about the request within the next 10 labor days after your initial requisition.

An approved request can carry additional upfront fees and time estimates that can depend on the UI components, the server complexity, the broker/platform conditions, or the third-party capabilities.

Any direct maintenance, improvements or incremental components are subject to fees and deadline changes once the custom capability is on production.

For the Premium setup plan, you’ll have direct chat access to our Support Team, who typically responds to the dashboard and technical inquiries within 20-45 minutes. For other setup plans, we enable a ticket-based support, ensuring your queries are addressed within 1-3 hours. This approach allows us to efficiently manage and resolve multiple inquiries while maintaining a high level of service.

Please note that response times may be longer during weekends, and US holidays due to reduced staffing. We strive to minimize any delays and appreciate your understanding during these periods.

In the event of system outages or technical glitches, our support channels—direct chat and support desk—serve as your first point of contact. Our Product & Support Team is readily available to address major downtimes affecting trader and admin dashboards. For issues related to external services, please reach out to them first for prompt assistance.

We prioritize clear and efficient communication to resolve any technical issues swiftly. Our dedicated team ensures that disruptions are minimized, providing timely updates and solutions to keep your operations running smoothly.

It is your responsibility as a business to apply and be approved for third-party providers such as Payment Gateways, Hosting, Badges & Certificates, KYC, Payout Processors, Banks, or other external services. PFT can suggest some vendors per case, but the submissions or approvals  are not part of our services.

Nowadays, we are supporting functional connections with:

• Any Woocommerce-compatible PSP for payments,
• Certifier or Accredible for Funded and Payout Certificates,
• TrackDesk for Affiliate System,
• Hostinger for Hosting.

Any other provider or 3rd party service demands extra resources that need to be discussed in budget and time estimates.

Additionally, the use of third-party services, such as trading platforms, KYC, hosting, certifications, or external payment gateways, may cause ongoing issues affecting the user experience. The fixes, severity, or issue progress for those providers will not be covered by our team.

Running your proprietary trading business is entirely your responsibility. While we can refer you to allied agencies, outsourced partners, or external services, the management of daily operations, support, marketing, and sales will be handled solely by your team. It is essential to establish a robust internal structure to ensure efficient and smooth operations.

Our server capacity scales in tandem with your business growth, ensuring that you have the necessary resources as you expand. However, it is important to note that our scalability is shared with broker/platform servers and other connected providers. This interconnectedness necessitates direct communication and reliable integrations with each IT department involved to maintain seamless performance and coordination.

To optimize operations and scalability, fostering strong relationships, work with official-only services and teams, and maintaining open lines of communication with all technical partners is crucial. By doing so, you can ensure that all systems work harmoniously, allowing your business to grow efficiently without compromising on performance or reliability.

From the admin dashboard, you and your staff will be able to see overall filtered analytics regarding sales (Total Sales, Total Funded Balance, Total Withdrawals) and marketing (Cohort Stats, Traffic per Country, Challenge Activity, Movements, and Payouts View).

On the other hand, you will have the capability to download the user list and the challenges list from the same admin dashboard, if you desire it for marketing & internal purposes.

Our systems leverage Amazon Web Services (AWS) and its Web Application Firewall (WAF) to enhance security and protect against common web exploits. AWS provides a robust infrastructure with various security features, while WAF helps filter and monitor HTTP/HTTPS requests, blocking malicious traffic to safeguard our web applications. Despite these measures, it is important to note that our service does not include damage coverage, meaning we are not liable for any losses or damages resulting from security breaches or hacking incidents.

We are committed to ensuring the security of your data through regular audits, encryption, and best practices. However, no system can be entirely foolproof, and we cannot guarantee 100% prevention of data leaks. Cyber threats are continually evolving, and new vulnerabilities can arise unexpectedly. We will make every effort to address any identified threats promptly and continuously improve our security measures, but we encourage clients to have their own protective measures in place.

As part of the Premium Setup Plan or as an add-on for others, you can have a Fraud Detection Engine to detect copy-trading, hedging, grid trading, and multiple IP-tracking. You need to verify this component and the scope of fraud detected in advance with the platform, broker, or LP specs.

Ask your sales representative to enable liquidity or dealing services.

We are supporting the trading of most of the US and Top Global Stocks, Top Currencies and CFDs, Top Commodities, Top Cryptocurrencies, and Major Indices in our back-office (please check the full list with your platform or broker deal). If your partnered broker/platform offers Synthetic Indexes or any other market with one of our supported trading platforms, we can evaluate the back-office integration to launch your challenges within those markets.

As a prop business, you can mitigate the chargebacks with third-party alternatives such as Chargeflow, ClearSale, or Fingerprint. Everything needs to be discussed and solved with your payment gateway provider.

Our DBs are cloud and encrypted cloud hosted on AWS with replication for multiple availability. The databases are relational, aimed at guaranteeing transactionality and data integrity under business logic. According to the Privacy Shield Framework and the GDPR, we are fully compliant and our context is isolated logically between each vendor.